Monday, October 27, 2008

Letter of complaint

Dear Sir / Madam,

A complaint about the cinema

I'm writing here to complain about the quality of service and the bad environment of the cinema.

Last Saturday I went to watch a movie with my friend in your cinema. We bought a box of popcorn before entering the movie house.By the time when we were eating it, we discovered a dead cockroach burried inside. It was so disgusting that we threw the whole box away immediately.

In addition, when we were watching the film, people around us kept talking loudly to each other. We also heard cell phone ringing all the time. The cinema staffs who were standing beside the door were noticed about this situation, however, they did not take any action to warn the people. Instead, they just kept talking to each other and made the environment even more noisy. It seemed that they did not have the scense to maintain the discipline inside the movie house which they were supposed to do. It was really disturbing that we were not able to hear the sound of the movie and could not enjoy ourselves.

Morever, we went to the washroom and found that the floor was all wet. It was so slippery that my friend had fallen over and broke her leg. Also, it was so dirty and smelly that we couldn't stay inside for more than a few minutes. The door of each cubicle was filled with grafitti, some were even broken which were likey to fell down. The condition was very dangerous.

I felt really dissatisfied with the experience in your cinema. By the way, I was disappointed with the services I received as your cinema is said to be the best in the country. It had been a total waste of my time and money. I sincerely hope that you can take my opinion into consideration and made some improvement as soon as possible. Furthermore, I demand a total refund of everything I have paid, including tickets and food.

Yours faithfully,

Adeline Law


No comments:

Post a Comment