Letter of Complaint

Sameera Bolanghe,

126, Unit 09,

Klump Road,
upper Mt Gravatt,

QLD 4122.

25th October 2008

The Manager,
Adore Beauty,
357 Nicholson St,
Carlton North,
VIC 3054.

Dear sir,

Complaining about the False Order

I am writing to inform you that the goods I ordered from your company have not been supplied correctly.

On 20th of October, 2008 I ordered 50 packs of Bronzer for Men foundation lotion. I am a professional make-up artist and, we are organising a work-shop for apprentices on 27th of October. This workshop is mainly based on men’s make-up. And therefore I ordered a considerable amount of the above product.

According to the information published on your website, it has been stated that the ordered goods will be delivered to any destination within 48 hours of purchase. However, it took approximately around five days for me to receive the goods I ordered.

However, the goods I received were not the same as I ordered. It is called Bare Minerals Loose Foundation, which is strongly meant for women. And also, according to the information published on your website, the customer does not need to pay any extra money for the delivery. Nevertheless I had to pay $50 as the delivery charges.

Since I am busy with my work, I made a phone call for your company and informed them about this incident. But, I was asked to place the complaint in written form, which takes a lot of time to solve my problem.

Therefore, I am writing this letter to request for my actual products as well as a refund for the delivery charges I have paid. And please make sure that such errors do not happen again.
Look forward to hearing from you soon.

Thanking you.

Yours faithfully,

Sameera Bolanghe.